By Gene Galin
Pittsboro, NC – Pittsboro Feed, a local pet and feed supply store, is set to undergo significant changes as it expands its retail space to better serve the community. After nearly two decades in its current location, the store will relocate just 700 feet down the road to the former Pittsboro Ford building, tripling its retail space from 3,000 to 10,000 square feet. This expansion comes as a response to increasing customer demand and the need for more inventory space, allowing the store to enhance its offerings for both pet and livestock owners.
A Legacy of Service and Community
History of Pittsboro Feed
Pittsboro Feed has been a staple in the community since its inception. Originally purchased in 2005 by Josh Miller’s parents, the store has undergone several transformations to meet the needs of its customers. From a modest 1,000 square feet of retail space to its current setup, the store has expanded significantly to accommodate a growing inventory and a wider range of products.
Josh Miller reflects on the store’s journey, noting, “We’ve been looking for three years for a warehouse building and we need it. We just need storage.” The move to a larger facility marks a new chapter in the store’s history, allowing it to continue serving the community effectively while also adapting to changing market demands.
Community Support and Customer Loyalty
The decision to expand is not taken lightly. Miller emphasizes that the support from the Pittsboro community has been overwhelming, fueling the store’s growth. “We appreciate the support from everyone,” he says, underscoring the importance of customer loyalty in driving the business forward. With a delivery radius of 63 miles, Pittsboro Feed has become a trusted resource for many local farmers and pet owners.
The New Location: What to Expect
Size and Layout
The new location will feature a total of 15,000 square feet, with 10,000 square feet dedicated to retail. This substantial increase in space will allow Pittsboro Feed to display a broader range of products, from pet supplies to livestock feed, in a more organized and accessible manner. Miller describes the new layout as being inspired by the “Costco mentality,” where products will be readily available on the floor for customers to browse.
Temperature-Controlled Storage
One of the key improvements in the new facility will be the inclusion of temperature-controlled storage. This feature is crucial for maintaining the quality and shelf life of various feeds, particularly in North Carolina’s humid climate. “We want to extend that shelf life by putting it into a temperature-controlled area,” Josh explains, highlighting the Millers’ commitment to providing high-quality products for its customers.
Expanding Product Offerings
Diverse Inventory
With the move, Pittsboro Feed plans to diversify its inventory further. The store will continue to offer a wide variety of products for pets and livestock, including specialty feeds, supplements, and health products. Josh assures customers that the store will maintain its reputation for having everything in stock, ensuring that pet and farm owners can find what they need when they need it.
Focus on Local Products
In addition to expanding its inventory, Pittsboro Feed is committed to supporting local manufacturers. Many of the feed brands sold in the store, such as Purina and Nutrena, are produced in North Carolina, allowing the store to promote local agriculture while providing customers with quality products. “We try to support as much local as possible,” Josh states, emphasizing the importance of community connections in the business.
Enhancing Customer Experience
Improved Customer Service
Josh emphasizes that customer service will remain a top priority during and after the transition to the new location. The store will continue to offer personalized service, including assistance with loading heavy bags of feed into customers’ vehicles. “Our customer service is not going to change one bit,” he assures, promising that the friendly, knowledgeable staff will be available to help customers with their needs.
Educational Opportunities
Pittsboro Feed also aims to educate customers about their products. With staff members who are well-versed in animal care and nutrition, customers can receive tailored advice that suits their specific needs. Josh mentions that they have an outside farm consultant who can visit farms to provide personalized recommendations, further enhancing the customer experience.
New Features and Attractions
Chick Sales and Seasonal Offerings
One of the store’s popular offerings is its chick sales, which have seen a surge in interest due to rising egg prices. Miller notes that the store has a commitment to quality control when it comes to selling chicks, ensuring that customers receive healthy birds. The new location will allow for an expanded area dedicated to chick sales and related supplies.
Pet Supply Store Expansion
The pet supply side of the business has also been thriving, with services such as nail clipping and a dog wash facility attracting customers. The expansion will allow for a more extensive selection of pet products and services, catering to the needs of pet owners in the area. Josh expresses excitement about the potential for growth in this area, stating, “We want the store to look really good.”
With plans to diversify inventory, enhance customer experiences, and maintain a focus on local products, Pittsboro Feed is working to set themselves on a pathway to success
For residents of Pittsboro and surrounding areas, this expansion represents not just a new store location but a commitment to supporting the local economy and providing essential resources for pet and livestock owners. As Josh Miller aptly puts it, “We know what needs to happen, and we’re really excited to do it.”
Watch on YouTube – Pittsboro Feed is expanding – 8.15.25
Pittsboro Feed Announces Expansion: New Retail Space to Triple Size and Enhance Inventory Options for Customers.
00:15 Pittsboro Feed is relocating to expand its retail operations.
- The new location will be 700 feet from the current storefront, enhancing space for growth.
- Pittsboro Feed will maintain the current building as a warehouse while increasing delivery service capabilities.
02:10 Pittsboro Feed is expanding retail space significantly.
- Current retail space of 3,000 square feet will increase to 10,000 square feet in the new location.
- Expansion driven by the need for more storage and to maintain a fresh inventory for customers.
04:08 Pittsboro Feed is expanding its retail space and pet supply offerings.
- The store has grown from a small 1,000 square feet to over 4,000 square feet since 2005, incorporating a pet supply section.
- Recent expansions include the addition of a dog wash facility in 2022, enhancing services for pet owners.
06:08 Pittsboro Feed discusses their hat collection and staff appreciation.
- The family-owned store showcases a collection of hats, primarily from Michigan, highlighting their origins.
- The store values its staff, featuring long-term employees, including those who started as summer interns.
08:01 Pittsboro Feed is expanding storage facilities for improved product quality.
- The new temperature-controlled storage aims to extend the shelf life of various animal feeds affected by North Carolina’s humidity.
- Current operations include maintaining retail temperature controls and preparing for increased chick shipments, with heightened quality control measures.
10:06 Pittsboro Feed is expanding with a focus on accessibility and new offerings.
- The store will adhere to biocurity guidelines and will not accept returns to prevent disease transmission among birds.
- The new location will feature a Costco-style layout for easier shopping, including dedicated sections for different types of feed.
12:06 Pittsboro Feed enhances customer service and feed availability for seniors and small farms.
- Pittsboro Feed offers assistance in loading large bags of feed for elderly customers and maintains high customer service standards.
- Manufacturers provide feed trials and discounts for small farms, ensuring customers can purchase with confidence.
14:08 Pittsboro Feed enhances farm consultancy and local feed sourcing.
- A dedicated consultant offers personalized on-site recommendations for horse care and feed selection.
- Local feed manufacturers like Purina and Nutrena support community engagement and use nearby sourced ingredients.